Last updated: 22 October 2026

1. No refunds

All membership fees paid to MELTA, including entrance fees and subscriptions, are final and non-refundable. This applies whether or not membership benefits are used, and on resignation or termination of membership. Fees are not pro-rated: an annual membership paid partway through the year ends on 31 December, and no partial refund is given.

2. No cancellation

A payment cannot be cancelled once it has been completed. Members may resign from the Association in accordance with its Constitution, but fees already paid are not refunded.

3. Exceptions

MELTA will refund a payment only in the following cases:

• Duplicate or incorrect charges: if you were charged more than once for the same membership, or charged more than the published fee because of a processing error, the excess amount will be refunded.
• Application not approved: if your membership application is not approved because you do not meet the eligibility requirements, the fees paid for that application will be refunded in full.

4. How to request a refund under these exceptions

Email admin@melta.my within 14 days of the payment date, with your full name, the payment date, the amount and the transaction reference. Approved refunds are returned to the original payment method. The time taken for a refund to appear in your account depends on your bank or card issuer.

5. Payment disputes

If you believe a payment to MELTA was made in error, please contact us before raising a dispute with your bank or card issuer, so that we can resolve it promptly.

6. Acknowledgement

By making a payment to MELTA, you acknowledge that you have read and accepted this policy.